Cancellations & Refund | Loan Counsel

1. Cancellation Policy

• You may request a cancellation within 24 hours of payment and before services have commenced.

• Once work has started (consultation, documentation, lender communication, or any related task), cancellations will not be accepted.

• To cancel, email support@loancounsel.in with:

  1. Full Name

  2. Payment Reference Number

  3. Contact Number

  4. Reason for Cancellation

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2. Refund Policy

• Refund Eligibility: Refunds will be provided only in the following cases:

  • Services have not been initiated.

  • A payment was made in error.

  • Failure to deliver agreed services due to our fault.

• Refund Request Timeframe: You must request a refund within 7 calendar days of payment.

• Processing Time: Approved refunds will be credited to the original payment method within 7–10 business days.

• Escalation: If you are dissatisfied with our services, contact support@loancounsel.in. We will review and may offer service re-performance or a partial refund as applicable.

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3. Non-Refundable & Non-Cancellable Services

• Once any consultation or documentation work has begun, no refunds or cancellations will be provided.

• Consultation fees, completed services, and any third-party charges (e.g., bank/legal fees) are strictly non-refundable.

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4. Replacement or Service Re-performance

• As our services are digital/consultation-based, no physical returns are applicable.

• In case of dissatisfaction, we may offer a re-performance of services at our discretion, subject to mutual agreement.